| Return Policy for forwatch |
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| Please understand that the following is a guideline for returning products and not necessarily a rule which bounds all members to follow. There may be exceptions to your case if you provided sufficient proof and information. |
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| We have included a case-by-case listing for easier viewing. Please make sure that you understand your case and what you need to provide us in order for returns to arrive smoothly. |
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| All return cases should be filed through customer service so that our system will keep a record of your complaints. |
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| Missing Item(s) Upon Arrival |
| If you found out that there are some missing item(s) when the parcel arrives, please file your case at the customer service center immediately, within 7 days after the package reaches you. We will investigate and recheck our record. This involves checking the weight of the shipped parcel and the weight of each item combined. And if we found that there was some mistake, we will resend the missing item(s). |
| We assume that our customers are honest people and will not lie to us. However, if a customer repeatedly abused the system, we will terminate his/her account without notice. |
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| Broken/Malfunctioning Item(s) Upon Arrival |
| If you found out that you received a broken item upon arrival, please file your case at the customer service center as soon as possible, within 7 days after the package reaches you. Our customer service representative will mostly ask you for a picture, or a video if your item(s) is malfunctioning. If your proof is valid, we will possibly request that you ship the broken/malfunctioning item back to us, and you can request for a credit, the same item in return, or a refund (might not be possible if you paid by credit card). |
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| Item(s) Arrived Different From Photo/Description |
| If you find the items different from the photo in our shop, there are some possibilities: |
| 1. If you found the color of the items different from the color shown on the screen, this may be due to the setting or the sensibility of the monitor, especially if you find the color darker or paler than actual. In this case, we welcome you to return the item within 7 days after the arrival date. But we will not refund the shipping cost. |
| 2. If you found the color highly different from the photo (eg. yellow item arrived red), then we welcome you to return the item and we will be responsible for the shipping and refund to you. |
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| Shipping The Returned Item |
| Unless the item is a large-sized product, we will ask you to ship the item back to us for two reasons: |
| 1. It provides us proof for the malfunctioning product, and we may be able to fix the product for you |
| 2. We can return the malfunctioning product to the factory (if we cannot fix the product) |
| Once the item arrives and both parties (us and the customer) agreed beforehand that a replacement should be sent, we will send the item as soon as possible. We will also ship the item along with your next order if you have a new order within 2 weeks. |
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| Asking For A Refund |
| We do not offer refunds for complete products that are working under normal conditions. If your product is not working or is broken by arrival, you can ask us to resend the item to you. We are not responsible if you broke the item yourself and we will not provide a refund under this condition. |
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| Returning An Item Which We Do Not Have |
| If you returned an item and we found out that we do not have the same item in our warehouse, you can ask for a credit for your next order, another item of equal value (or less), or another item of more value provided that you pay for the difference. You can also ask for a refund only for the item and its partial shipping cost (might not be possible if you paid by credit card). |
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| Returning Item(s) After 7 Days Upon Arrival |
| Within 30 days, we only accept items that are broken or malfunctioning, provided that you have valid proof stating your case. Our customer service representative will request a photo or video depending on your case after filing. |
| We will not be responsible for missing items 7 days after arrival unless the customer provided valid ground for not being able to file his/her case. It is the customer's responsibility to file his/her case within 7 days. |
| After 30 days, we will not accept items that are broken or malfunctioning. The customer can, however, provide reason if they cannot file their problem within 30 days. But this is an exception and not all cases will be accepted. |
